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Devoteam International Centre of Excellence (ICE) celebrates success in the field of ITSM

Devoteam ICE, together with sIT Solutions Austria, IT provider Erste Bank and Sparkasse, and ServiceNow, celebrated the successful implementation of the ServiceNow self-service portal for the area of request fulfillment and asset management. A new solution resulted in consolidation, a significant simplification, and automatization of internal IT processes. Representatives of the three companies met in Vienna at a traditional Go-Live Cake Ceremony in February 2020.

One of the nice traditions with ServiceNow is to organize a Cake Ceremony with both client and partner to celebrate the successful finalization of the project. It was an honor for Devoteam ICE to slice the cake with sIT Solutions Austria, IT provider Erste Bank and Sparkasse and ServiceNow in Vienna. During the ceremony, three parties commemorated the development and key moments of cooperation.

The project of a new self-service portal has started as an initiative to improve planned changes in the field of IT Service Management. Over time, the initial conversations with Devoteam ICE became strategic. Thanks to the platform’s benefits the project turned into a key one involving the widespread implementation of the ServiceNow platform and its ITSM module, resulting in the complete replacement of the original enterprise ITSM solution, which is currently ongoing.

Devoteam ICE has successfully implemented ServiceNow. As Devoteam is known for implementing technology while strongly focused on people in the process, an important part of the service package provided was knowledge sharing and training for the client’s internal IT team. Thanks to the personal approach of the consultants, reflected in the organization of numerous workshops, the users of the platform could get familiar with its functionality, management, and especially key benefits. Today, employees can use the applied solution to the maximum potential.

Radek Bělina, Solution Director, Devoteam ICE summarized the main advantages of the implementation of the ServiceNow ITSM module as follows: “The great value I see in implementing the ServiceNow platform is the possibility of consolidation and automation. The internal team of sIT Solutions Austria, IT provider Erste Bank and Sparkassen managed to improve control over the administration and management of all IT processes, which will result in both significant cost savings and increased team efficiency, as well as client customer satisfaction.”

David Condell, Head of Cloud & Agile Services, sIT Solutions Austria, IT provider Erste Bank and Sparkassen, closed the ceremony, saying: „After this very successful implementation and rollout of our new self-service portal we are looking forward to extensively utilizing other ServiceNow platform features. It means that we have not reached the end yet, instead, we’re just starting.”

About Devoteam International Centre of Excellence

Devoteam delivers Innovative Technology Consulting for Business. More than 7,000 experts in 18 countries around the world guide companies and their employees through the process of digital transformation. Our International Center of Excellence (ICE), located in the heart of Prague, Ostrava, and Bratislava, consists of a team of highly qualified professionals.

The company focuses, among other expertise, on the implementation of ServiceNow in IT and business areas such as HR, Customer Service Management, or Cyber ​​Security. Early this year, Devoteam received the status of the 2020 Elite ServiceNow partner for the EMEA region. Recently, Devoteam ICE has been promoted as the leader of the newly formed Devoteam Alps & ICE region to create new synergies across the Devoteam in the Czech Republic, Slovakia, Austria, and Switzerland. 

About sIT Solutions Austria, IT provider Erste Bank and Sparkassen

s IT Solutions AT Spardat GmbH is the Erste Bank and Sparkassen’s IT solutions provider in Austria and is responsible for developing, implementing, supporting, and servicing IT solutions for banking. Furthermore, sIT Solutions Austria is in charge of Erste Group’s data center operations and on-site technical service in Austria.


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