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Certified ServiceNow
Experts at your service

ServiceNow can empower your employees and clients with digitalized workflows, and Devoteam, as the #1 preferred Partner in the EMEA, is eager and ready to help make your digital transformation journey a success.

Below, you’ll find a thoughtfully curated selection of services to meet your unique requirements, ensuring optimal efficiency, innovation, and growth.

Start your journey today

We are the
International Centre of Excellence


Benefit from our End-to-end approach powered by ServiceNow knowledge & expertise. As an Elite ServiceNow partner, our experts provide a value-driven set of services via assessment, best practices, leadership, support, and training to transform clients towards excellence.


Read more at Devoteam N Platform.

Our ServiceNow Domains Explore our Service Catalogues

Create remarkable experiences for every layer of your business.

IT Service & Operations Management

ITSM and ITOM are the fundamental pillars of every organization’s digital landscape. Together, these essential components play a pivotal role in streamlining processes, enhancing productivity, and ultimately driving you towards your strategic goals.

Strategic Portfolio Management

Bridge the gap between technology and your business objectives. Align IT investments, resources and projects with the overall strategy of your enterprise in order to make well-informed decisions and drive consistent growth.

Customer Service Management

Become a true customer-centric market leader through the application of CSM principles. Engage your clients proactively, understand their unique needs and challenges in order to provide impeccable, 21st century customer service.


Build your Cyber resilience by automating processes related to risk & compliance and security operations. Adopt a risk based approach, put security data into context of your IT landscape to narrow the focus of your IT, risk and security teams.

HR Service Management

Provide employees quick and easy access to the HR services while accelerating efficiency. We enable our client’s organisations to deliver consistent end-user experience, while tracking and managing cases and knowledge.

Business Application Development

Embrace low-code app development and ServiceNow’s App Engine platform. Quickly develop customized apps to streamline business processes, automate workflows and improve overall efficiency.

Managed Shared Services

Attain operational functionality, reliability without the headache of training & hiring. We will collaborate with you in order to ensure the platform is running as expected, while working to further enhance and optimize for the future.

Meet our team

Sylvain Bernolle, CEO of Devoteam ALPS & ICE

Sylvain Bernolle

Managing Director

Founder and CEO of Devoteam Alps & ICE, member of the Devoteam Group Executive Committee.

Radek Bělina

Radek Bělina

Solution Director

Devoteam N Platform Pillar Steering Committee & Board Member. Responsible for the building of the International Centre of Excellence (ICE), providing ServiceNow presales and delivery capabilities within the EMEA.

Jan Braniš (square)

Jan Braniš

ServiceNow Expert Lead

Principal Consultant with a wide range of technical skills and experiences, specializing in integrations, scripting and platform architecture of Service management systems for IT and HR.

A proud partner of the best in class

With 25 years of service management expertise, we streamline strategic evolution of our clients in innovative and exciting ways.

They always receive the best bespoke solutions from our team of hundreds of experts across 18 countries – we’ve supported thousands of clients across EMEA and beyond.

With a firm focus on customer-centric design, our management consultants always work in synergy with our delivery experts to drive holistic transformation – so every element of their enterprise is aimed towards excellence.

Their full ServiceNow platform coverage and expertise is backed by the collective brainpower of our International Centres of Excellence (ICE) in Toulouse and Prague – as well as our status as ServiceNow EMEA Elite Partner of the Year 2023. With an award-winning partner by your side, there’s no limit to what you can achieve.

Want to find out more about our local entity in the Czech Republic, Slovakia, Austria and Switzerland?

ServiceNow Elite Partner
ServiceNow Authorized Training Partner badge
2023 ServiceNow EMEA Elite Partner of the Year
ServiceNow Global Partner Award Winner 2021
ServiceNow EMEA Partner Award Winner 2021
ServiceNow Regional Partner Award Winner 2020

Start your journey today.

Explore new possibilities with digital transformation.

Get in touch