Major Case Management: the key to proactive customer service

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What if we told you that you could detect issues before your customers do, and notify them in advance? That you could save a lot of time and energy, while at the same time giving your customers an overall better experience with your products?

If this is something you only dreamed of, you could easily achieve this with the ServiceNow Customer Service Management solution. This application does wonders for external communication – it allows you to open up to your clients and be proactive, with the Major Case Management plugin giving you the decisive edge.

On our webinar, we will not just tell you why it’s key for you to use ServiceNow CSM with the Major Case Management plugin – we will show you. 

During this webinar, you will:

  • See why ServiceNow CSM is the right choice for you
  • Discover how the Major Case Management plugin will help you
  • Find new ways of giving your customers a better experience

Do you have any further questions? Get in touch with our experts!


Certified ServiceNow Experts at your service

ServiceNow can empower your employees and clients with digitalized workflows, and Devoteam, as the #1 preferred Partner in the EMEA, is eager and ready to help make your digital transformation journey a success. Ready to see what we can bring to the table?