ServiceNow
Managed Shared Services
Attain operational functionality, reliability without the headache of training & hiring. We will collaborate with you in order to ensure the platform is running as expected, while working to further enhance and optimize for the future. Discover more in our ServiceNow Managed Service Catalogue.
Start your journey today
Our Managed Shared Services Packages
- Service Desk Management with ServiceNow
- Incident Management, Request Fulfillment and Problem Management
- Continuous Configuration Management Database (CMDB) Maintenance
- Proactive and Reactive Monitoring of Services
- Release, Change and Configuration Management
- Performance and Availability Management
- Ability to support Oncall & 24/7 models
- Up to 2 upgrades & 2 health checks per year
- Up to 210 MDs enhancement Dev time
Implementation times and other estimates are subject to discussion and variability across projects. Contact us for more details.
- All features of Standard Offer
- Service Management applications, including Service Catalog, Service Portfolio, Service Level Management, Demand Management, and Service Financial Management
- Asset Management with the ServiceNow Asset Management application
- Integration with third-party tools and applications
- Advanced Reporting and Dashboards
- Knowledge Management and Knowledge Base Maintenance
- ServiceNow Development (small enhancements)
- On-site or Remote Support available
Implementation times and other estimates are subject to discussion and variability across projects. Contact us for more details.
- All features of Standard Offer
- Customized Business Services and Business Process Management
- Automated Service Management workflows with ServiceNow Orchestration
- ServiceNow Platform Administration and Upgrades
- ServiceNow Virtual Agent and Machine Learning Integration
- Advanced Security Monitoring and Incident Response Management
- ServiceNow Governance and Compliance Management
- ServiceNow cmdb_ci Database Management
- ServiceNow Integration with AI/ML technologies
Implementation times and other estimates are subject to discussion and variability across projects. Contact us for more details.
Meet our Managed Shared Services Domain Leader
Start your journey today.
Explore new possibilities with our Managed Shared Services offerings.
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A proud partner of the best in class
With 25 years of service management expertise, we streamline strategic evolution of our clients in innovative and exciting ways. They always receive the best bespoke solutions from our team of hundreds of experts across 18 countries – we’ve supported thousands of clients across EMEA and beyond. With a firm focus on customer-centric design, our management consultants always work in synergy with our delivery experts to drive holistic transformation – so every element of their enterprise is aimed towards excellence. Their full ServiceNow platform coverage and expertise is backed by the collective brainpower of our International Centres of Excellence (ICE) in Toulouse and Prague – as well as our status as ServiceNow EMEA Elite Partner of the Year 2023. With an award-winning partner by your side, there’s no limit to what you can achieve. Want to find out more about our local entity in the Czech Republic, Slovakia, Austria and Switzerland?
