ServiceNow ITSM vs. CSM – Which one to choose and why?

ServiceNow ITSM vs. CSM - Which one to choose and why?

Do you utilize the ServiceNow platform for enterprise’s IT operations and wonder how to expand its potential? Imagine you deliver the same service excellence to your external customers as to your employees – both with one solution. Let’s compare ITSM vs. CSM and understand which one is the best for your organization altogether.

Learn how to simplify and consolidate the Customer Journey

Join our speaker, Petr Smejkal, Solution Architect, and Customer Service Management Expert Lead at Devoteam, for our webinar: ServiceNow ITSM vs. CSM – which one to choose and why? You’ll discover both ServiceNow ITSM and CSM solutions, compared and reflected from a business strategy perspective. 30 minutes of expert guidance saving you a lot of research time and bringing all the comparatively important features for the decision-making to the table. 

ITSM vs. CSM Webinar Agenda

Duration: 30 min

  • Introduction – Meet and greet our speaker
  • ITSM / CSM – Overview and comparison in relation to your business goals
  • Questions and Answers – Ask us anything

During this webinar you’ll learn about:

  • Comparison between the ServiceNow ITSM and CSM modules
  • Which aspects take into account when considering CSM implementation to maximize the ServiceNow platform value within one enterprise

Do you have any questions? Get in touch with us!


Certified ServiceNow Experts at your service

ServiceNow can empower your employees and clients with digitalized workflows, and Devoteam, as the #1 preferred Partner in the EMEA, is eager and ready to help make your digital transformation journey a success. Ready to see what we can bring to the table?