ServiceNow
HR Service Delivery
Provide employees quick and easy access to the HR services while accelerating efficiency. We enable our client’s organisations to deliver consistent end-user experience, while tracking and managing cases and knowledge. Discover more in our ServiceNow HRSD Service Catalogue.
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Our HR Service Delivery Services
Depending on size and maturity of the organization, the HR department manages a lot of the support and services they provide using excel spreadsheets and emails. Making it difficult to keep track and organize their work and utilize their skills in the most efficient way.
Main Customer Challenges
- Heavy reliance on emails
- Fuzzy or unclear processes for employees
- Lack of tools providing support or information to the employees
- Lack of reporting for HR managers
- Knowledge, documents and policies spread across different platforms
- No automation resulting in less efficient utilization of the time for HR
Devoteam Response
- Implementation of HRSD module and Employee Center
- Analysis of HR services
- Organization of HR teams and Global Business Services
- Integration with source HCM system
Key Customer Benefits
- Automation to assign Cases and Tasks to the right team in the right location and with the right skills
- Transparent view for the employees requesting services from HR
- Trackable workload and resolution times for HR managers
- One stop-shop for employees where they request for help or read the necessary information
Implementation times and other estimates are subject to discussion and variability across projects. Contact us for more details.
A lot of organizations have documents and company policies in different formats and stored in many tools. This leads to confusion of employees and higher rate of questions to HR about said policies.
Main Customer Challenges
- Time consuming search for the right information
- Time of HR spent on maintaining the company policies
- Employees being unsure which version is the latest
- Language variations
- Quality assurance of the knowledge and approval of the content
- Knowledge, documents and policies spread across different platforms
- Too many submitted questions to HR which can be solved by reading the right information
Devoteam Response
- Configuration of Knowledge Bases for HR department in ServiceNow
- Moving documents to single tool
- Utilization of translated versions for country variations
Key Customer Benefits
- Targeted content, displaying only the relevant information to the employee
- Higher self-service of employees
- Language variations based on employee’s preferred language
- Streamlined approval workflow to ensure quality of content
- Case deflection, lowering time spent on answering repeated questions
- One single platform with all the information
Implementation times and other estimates are subject to discussion and variability across projects. Contact us for more details.
Coordinating all activities of different functions or departments to achieve a efficient and smooth process with good user experience for the participants is very challenging.
Main Customer Challenges
- Efficient coordination of tasks between different departments
- Transparency for managers and/or employees and their tasks
- Time of HR department being wasted on administrative tasks
- Employees lacking necessary information during the process
- Dates and deadlines being missed
- Inconsistent knowledge, supporting materials and playbooks
- Processes not well documented with a lot of country differences
Devoteam Response
- Analysis and Optimization of current processes
- Automation of work through the implementation of Lifecycle Events product
- Focus on data quality
Key Customer Benefits
- Automation and prioritization of the key activities
- Streamlined process ensuring the timeline of events
- Improved performance resulting in effective effort
- Better user experience for employees thanks to standardized task templates
- Transparent and understandable process for all stakeholders
- Possibility to automate electronic signatures via integration of DocuSign or Adobe Sign
Implementation times and other estimates are subject to discussion and variability across projects. Contact us for more details.
The benefit of a fully utilized and operational platform without the headache of hiring, training and managing.
Main Customer Challenges
- Lack of skilled & dedicated operational support resources
- Underutilized platform potential
- Stress with upgrades and platform health checks
- Hiring and training of 24/7 resources
- Slow adaptability to changes
Devoteam Response
- Back office system administration and support
- Periodical upgrades and health checks
- 24/7 Proactive Monitoring
- Platform Enhancements and optimisation
- Long term partnership focused to unlock the full potential of ServiceNow operations
Key Customer Benefits
- Stress free 24/7 operational support
- Ability to quickly adapt the platform to the changes of the business
- Easier governance of the assigned resources
- Regular health checks to make sure the platform is operating at peak efficiency 100% of the time
Implementation times and other estimates are subject to discussion and variability across projects. Contact us for more details.
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With 25 years of service management expertise, we streamline strategic evolution of our clients in innovative and exciting ways. They always receive the best bespoke solutions from our team of hundreds of experts across 18 countries – we’ve supported thousands of clients across EMEA and beyond. With a firm focus on customer-centric design, our management consultants always work in synergy with our delivery experts to drive holistic transformation – so every element of their enterprise is aimed towards excellence. Their full ServiceNow platform coverage and expertise is backed by the collective brainpower of our International Centres of Excellence (ICE) in Toulouse and Prague – as well as our status as ServiceNow EMEA Elite Partner of the Year 2023. With an award-winning partner by your side, there’s no limit to what you can achieve. Want to find out more about our local entity in the Czech Republic, Slovakia, Austria and Switzerland?
