ServiceNow
Cybersecurity
Build your Cyber resilience by automating processes related to risk & compliance and security operations. Adopt a risk based approach, put security data into context of your IT landscape to narrow the focus of your IT, risk and security teams. Discover more in our ServiceNow Cybersecurity Service Catalogue.
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Our Cybersecurity Services
The amount of vulnerabilities is ever increasing. Security and IT teams struggle to identify and prioritize what needs to be remediated first and how to do it while respecting the agreed SLA with business.
Main Customer Challenges
- Limited overall visibility across application and infrastructure
- Inability to put vulnerabilities into context of the IT landscape to enable risk based prioritization
- Time consuming search for relevant teams to initiate remediation
- Lack of application support to orchestrate efficient remediation management process
- Security teams siloed from IT prolonging the meantime to patch
Devoteam Response
- Analysis and Optimization of current processes
- Automation of work through the implementation of SIR module
- Integration with security tools
- Automating reporting
Key Customer Benefits
- Automation and prioritization of a number of security incident response tasks
- Improved performance of Security Team, levering threat intel enrichment
- Improved communication and quality of collaboration between IT, and Security teams
- Consistent and automated reporting with tangible value for Security, IT and Management
- Integration of security incident information within one platform
Implementation times and other estimates are subject to discussion and variability across projects. Contact us for more details.
The amount of vulnerabilities is ever increasing. Security and IT teams struggle to identify and prioritize what needs to be remediated first and how to do it while respecting the agreed SLA with business.
Main Customer Challenges
- Limited overall visibility across application and infrastructure
- Inability to put vulnerabilities into context of the IT landscape to enable risk based prioritization
- Time consuming search for relevant teams to initiate remediation
- Lack of application support to orchestrate efficient remediation management process
- Security teams siloed from IT prolonging the meantime to patch
Devoteam Response
- Streamlining the process
- Automation of work through the implementation of the Vulnerability response module
- Integration with vulnerability tools, ITSM, and IT risk
Key Customer Benefits
- Integration with market-leading vulnerability scanners
- Prioritization of vulnerable items using asset context and exploit enrichment
- Automation of patch requests and easy cooperation with IT
- Seamless integration with incident response tasks, change requests, and problem management
- Update CMDB through scan data
Implementation times and other estimates are subject to discussion and variability across projects. Contact us for more details.
The variety and amount of risks the organizations are exposed to has increased drastically over the past decade. Organizations must support their management process with a tool that enables them a real-time view of the risk exposure and supports timely risk treatment of risks across the organization.
Main Customer Challenges
- The approach to risk management is fragmented without a comprehensive view of the entire organization and its risks
- Current tools (if not a spreadsheet) often do not enable a real-time view on risk exposure and clear mapping to processes and assets
- Risk management is static and slow to react to new threats
- Limited buy-in from senior stakeholders due to absence of visualization of key data
Devoteam Response
- Standardization of the risk management process across the organization
- Migration of risks from all sources into one platform
- Automating reporting within an organization
Key Customer Benefits
- Integrated risk management platform enabling holistic and real-time view on the whole organization
- Breaking the silos between departments
- Automation of the risk process, from identification through an assessment to risk treatment and reporting
- Ability to make an informed business decision and effectively communicate risks to key stakeholders
- Increased productivity and reduced costs for RM
Implementation times and other estimates are subject to discussion and variability across projects. Contact us for more details.
Organizations struggle to stay on top of new and changing regulatory, contractual, or internal requirements while facing increased scrutiny from regulators and third parties. Organizations must find a way to reduce the non-compliance risk and slow down the rising cost of compliance.
Main Customer Challenges
- The view on Compliance is fragmented with no overview on what is the current status and key non-compliance issues
- Lack of tools for compliance and policy management, resulting in manual work, mistakes, and missed deadlines to ensure compliance
- Lack of connection between regulatory requirements policies and controls
- Nonexistent or paper-based process for acknowledging policies by employees and lack of policy governance
Devoteam Response
- Standardizing Implementing the Compliance management across the organization
- Implementing the Policy management and acknowledgment process for employees
Key Customer Benefits
- Establishing clear connections between regulatory and other requirements, policies, controls, and related risks
- Reducing the non-compliance risk, ability to quickly assess the regulatory changes in relation to the existing control environment
- Automated attestations of controls and a clear process for managing non-compliance through issues and exceptions
- Online view on the current level of compliance
Implementation times and other estimates are subject to discussion and variability across projects. Contact us for more details.
The question is not “IF” but “WHEN” a crisis will happen. The organization must be prepared, plan & test to ensure the recovery for all key processes and assets are well understood, mapped, and documented in order to reduce the impact of actual disasters to a minimum.
Main Customer Challenges
- Business impact analysis is a tedious spreadsheet-based exercise with incomplete coverage of key assets and processes and little understanding from involved stakeholders
- BC/DR plan creation and maintenance is inconsistent
- Recovery testing is done on an ad hoc basis (if done at all)
- Actual crisis management execution is not supported by tools to improve the mean time to recovery
Devoteam Response
- Analysis and Optimization of the current process
- Automation of BIA, creation of BCP/DRP, their testing, and execution through the implementation of BCM module
Key Customer Benefits
- Mapping of asset dependencies during BIA
- Clear overview of the BIA coverage leveraging the CMDB data
- Automation of BCP/DRP creation, maintenance, and testing using workflows
- Automation of recovery time calculation based on exercises, actual events, and dependency pamming
- Definition and automation of tasks to recover from a crisis
Implementation times and other estimates are subject to discussion and variability across projects. Contact us for more details.
Auditors are still too disconnected from other departments and sometimes still perceived negatively. Organizations need to find a way to integrate audit into the “business as usual” and create a seamless experience for both parties during audit planning, execution, and follow up.
Main Customer Challenges
- Audit planning and execution is often done using spreadsheets, with no automation of work and a clear view of the overall status
- Audit plans are not risk-based as up to date information is missing or not made available for audit teams
- Evidence gathering, issue management, and overall collaboration with auditees is a tedious process done through emails and shared drives
Devoteam Response
- Automation of audit planning and audit execution through the implementation of the Audit management module
- Integration with GRC and Policy compliance to provide context
Key Customer Benefits
- Streamlined audit engagement lifecycle using workflows
- Automation of tests using indicators and leveraging controls attestations, eliminating errors and reducing manual effort
- Management of audits plans and resources planning
- Automation of audit issues management and collaboration with the auditee
- Integration with SN Risk, Policy Compliance, and CMDB data
Implementation times and other estimates are subject to discussion and variability across projects. Contact us for more details.
The reliance on third-parties is increasing across sectors, exposing the organizations to a higher risk while often outsourcing sensitive data or key processes. The organizations must find a way to ensure a consistent approach for managing 3rd party risk and put it on par with the level of protection invested into internal processes and assets.
Main Customer Challenges
- The maturity of 3rd party risk management process is often low and/or manual without adequate application support and reliance on spreadsheets and e-mails
- 3rd parties and related risks are not fully known, risk approach is fragmented and siloed within multiple departments
- 3rd parties are not regularly evaluated or monitored relying solely on contract safeguards
Devoteam Response
- Analysis and streamlining of the current process
- Automation and consistency through the implementation of VRM module
- Integration with ERM modules
Key Customer Benefits
- A standardized approach for vendor risk management for the whole organization
- Full visibility into the 3 party risk posture, including reports and dashboards
- Automation of 3rd party risk assessments and issue management, safe data exchange with 3rd parties
- Integration of Vendor risk with the Enterprise risk management
Implementation times and other estimates are subject to discussion and variability across projects. Contact us for more details.
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