ServiceNow ITSM Pro: Performance Analytics

IT service management (ITSM) is quickly becoming the forefront of digital transformation. Organisations have always relied on IT services for conducting day-to-day operations, but ITSM is now being challenged to create, adjust, and deliver IT services faster than the speed of business. Transparent, real-time visibility into service performance enables IT to proactively solve problems and accelerate the business forward.

Let’s make it easier for you with Performance Analytics – join us for the 30-minute run-through of the ITSM Pro feature you just can’t work without. We will show you how to:

1. Anticipate trends
2. Prioritise resources
3. Drive automation and self-service
4. Guide continual service improvement
5. Act with confidence

With over 250 predefined, best practice KPIs and out-of-the-box dashboards for monitoring IT service management processes, Performance Analytics will help you to deliver IT services at the speed of business. 

Speakers

Casper Grewal

Sales Director

Devoteam Denmark

Paul van Nistelrooij

Product Manager

ServiceNow