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Chapter 3

Emerging UI/UX trends

The UI/UX landscape is constantly evolving. Let’s explore some exciting trends shaping the future of ServiceNow.

Personalised dashboards and user experiences

  • Imagine dashboards that adapt to individual user preferences and roles, displaying relevant information at a glance.
  • Personalised recommendations and guided workflows based on user behaviour and past interactions.

ServiceNow’s personalisation features are paving the way for a more individualised experience.

Gamification and microlearning for user engagement

Explore how to integrate these elements into your ServiceNow design to boost user adoption and engagement.

Voice-activated interfaces and augmented reality

Imagine using voice commands to navigate ServiceNow and access information hands-free.

Augmented reality overlays could provide contextual information and visual assistance for complex tasks.

While still emerging, these technologies hold immense potential for future UI/UX innovation on ServiceNow.

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Remember, staying informed about these trends and adapting your approach is crucial to ensure your ServiceNow UI/UX remains cutting-edge and user-centric.