Let’s delve into the “how” of crafting exceptional UI/UX within ServiceNow. This chapter introduces you to the platform’s unique landscape.
Navigating the interface
Become familiar with the core components of ServiceNow’s interface, including:
- menus
- dashboards
- workspaces
- forms
- widgets
Building your UI/UX mindset
First and foremost, you need to transition from a user perspective to a designer focus. You need to learn how to approach problems with an empathetic eye, prioritising user needs and frustrations.
Embrace an iterative approach by understanding that UI/UX is an ongoing journey, requiring continuous testing and refinement based on user feedback.
